Shipping & returns
Our Guarantee: All items are guaranteed from defects in materials and/or workmanship and may be exchanged or refunded unused within 30 days of purchase or longer for particular situations as we see fit.
Shipping: When you place an order, we will ESTIMATE shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
PLEASE NOTE THAT SHIPPING IS AN ESTIMATE, AND WE MAY CONTACT YOU WITH AN UPDATED PRICE AS WE PROCESS YOUR ORDER. This does not apply to orders being picked up in the store.
Item Availability: If there is an item you need but do not see on our website, please contact us. We will be adding items to this site throughout the season. You are welcome to come by our well-stocked bee supply store now in Weaverville!
Return Policy: You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (ex: you received an incorrect or defective item, etc.)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Methods of Payment: We currently accept payment via cash, check, and credit or debit card. As a small family business, we prefer checks and cash as this saves us fees (and likely saves you interest) to those large corporations that run our world! (We do not accept American Express yet.)
Paying with cash or check for orders placed online: If you would like to pay with cash or check (which is greatly appreciated) please select the "Pay In Store" option as your method of payment when you are checking out.